Refund Policy

Last updated: August 2026

1. Before your report is started

If you change your mind after paying but before we've begun researching your report, contact us at nathanbooysen69@gmail.com and we'll issue a full refund.

2. After your report is delivered

Because each report is personalised and prepared specifically for you, we can't offer a refund once it has been completed and delivered — except where required by New Zealand consumer law, or where the report was not delivered due to an error on our part.

3. Quality issues

If you believe your report doesn't reflect the strengths, weaknesses, and subjects you provided, let us know within 14 days of delivery at nathanbooysen69@gmail.com and we'll review it and make it right.

4. How refunds are paid

Approved refunds are returned to the original payment method through Stripe, usually within 5–10 business days.

5. Contact

For any refund request, email nathanbooysen69@gmail.com with your name and the email address you used to sign up.