Refund Policy

Last updated: October 2026

1. If your report is not delivered

Reports appear on screen and are emailed as soon as payment is confirmed. If you paid but did not receive your report, or something went wrong on our side, contact us at nathanbooysen69@gmail.com and we'll fix it or issue a full refund.

2. After your report is delivered

Because each report is personalised and generated specifically for you, we can't offer a refund once it has been delivered — except where required by New Zealand consumer law, or where the report was not delivered due to an error on our part.

3. Quality issues

If you believe your report doesn't reflect the strengths, weaknesses, and subjects you provided, let us know within 14 days of delivery at nathanbooysen69@gmail.com and we'll review it and make it right.

4. How refunds are paid

Approved refunds are returned to the original payment method through Stripe, usually within 5–10 business days.

5. Contact

For any refund request, email nathanbooysen69@gmail.com with your name and the email address you used to sign up.